Refund Policy

We want you to feel confident choosing Koparex. If you are not satisfied with your Pro subscription within the first 14 days, we will provide a full refund — no questions asked.

• Refund requests must be made within 14 days of your initial subscription purchase
• Applies to both monthly and annual billing plans
• Refunds are processed to the original payment method within 5-10 business days

You can cancel your subscription at any time:

• Go to Settings → Subscription → Manage Billing to cancel
• Your subscription remains active until the end of your current billing period
• After cancellation, your account reverts to the Free plan
• Your data is preserved — you can re-subscribe at any time to regain access to premium features

After the initial 14-day guarantee period:

• Monthly subscriptions: No prorated refunds, but you can cancel to prevent future charges
• Annual subscriptions: Prorated refunds may be issued on a case-by-case basis for exceptional circumstances
• Service outages exceeding 24 hours may qualify for account credits

To request a refund:

1. Email [email protected] with your account email and reason for the refund
2. Include your billing cycle (monthly or annual)
3. We will respond within 1-2 business days with confirmation

Last updated: February 2026